Tufts Medical Center Ranks #6 in the Nation for Quality and Safety

November 10, 2010

BOSTON (Nov. 10, 2010) –Tufts Medical Center has gained the prestigious honor of being among the top 10 academic medical centers in the country when considering quality and safety measures, according to the University HealthSystem Consortium’s 2010 Quality and Accountability Study. The study, which reviews quality and patient satisfaction data across a broad range of measures, compared scores from its 98 academic medical center members, representing nearly 90 percent of all AMCs in the United States. Tufts Medical Center, ranked 6th, was the only UHC member hospital in New England to rank in the top 10 in the study.
“Tufts Medical Center’s performance in this study is a well-deserved acknowledgement of the work we have done around quality and patient satisfaction,” said Tufts Medical Center President and CEO Ellen Zane. “We pride ourselves on offering patients the very highest quality while remaining a value provider in terms of our cost. This is further evidence of the tremendous quality patients can expect from our medical center.”
The study, released annually, incorporates six areas identified by the Institutes of Medicine as key quality measures that are important to patient care: safety, timeliness, effectiveness, efficiency, equity and patient centeredness. Specific measures include mortality rates for a variety of services including transplants, cardiology, neurology, and oncology among many others. The study also considered the hospital readmission rate within 30 days of discharge – a key indicator of how well patients are prepared to leave the hospital. Safety measures reviewed included the rate of pressure ulcers, central line infections, and postoperative respiratory failure, among others. The broad range of measures considered by the study provides a comprehensive look at how well a hospital meets quality standards. In the study, Tufts Medical Center was compared to academic medical centers throughout the country, including those in Boston and New England.
Tufts Medical Center achieved a #1 ranking in UHC’s “equity” category, an indication that all patients, regardless of race, gender or socioeconomic status, receive equal treatment at the Medical Center.
“Our commitment to patient outcomes shines through in our quality and safety performance,” said Nancy Shendell-Falik, Senior Vice President of Patient Care Services and Chief Nursing Officer for Tufts MC. “We continue to build our model of care around achieving the highest standards of quality and patient satisfaction.”
“Staff throughout Tufts Medical Center have worked extremely hard to measure the quality of care here and to achieve the highest standards,” said David Fairchild, Chief Medical Officer for Tufts MC. “This is a reflection that our physicians, nurses, infection control staff, technicians and behind-the-scenes personnel are working tirelessly to ensure that our patients have the best possible experience in our hospital.”
The University HealthSystem Consortium, formed in 1984, is an alliance that currently includes 111 academic medical centers and 255 of their affiliated hospitals, representing approximately 90 percent of the nation’s nonprofit academic medical centers. UHC provides specific programs and services to improve clinical, operational, financial, and patient safety performance.
Tufts Medical Center is affiliated with a number of community hospitals throughout Eastern Massachusetts, including MetroWest Medical Center, Quincy Medical Center, Signature Healthcare Brockton Hospital and Jordan hospital. Floating Hospital for Children at Tufts Medical Center has pediatric affiliations with Lawrence General Hospital, Lowell General Hospital, MetroWest Medical Center and Morton Hospital. Tufts Medical Center serves as the preferred tertiary and quaternary referral center to its affiliates and helps them expand their capacity to care for patients in their communities.

About Tufts Medical Center

Tufts Medical Center is an exceptional, not-for-profit, 415-bed academic medical center that is home to both a full-service hospital for adults and Floating Hospital for Children. Conveniently located in downtown Boston, the Medical Center is the principal teaching hospital for Tufts University School of Medicine. Floating Hospital for Children is the full-service children's hospital of Tufts Medical Center and the principal pediatric teaching hospital of Tufts University School of Medicine. New England Quality Care Alliance, based in Braintree, is Tufts Medical Center’s physicians network, with more than 1,600 doctors throughout eastern Massachusetts. For more information, please visit www.tuftsmedicalcenter.org.