Patients Rank NEQCA Physicians first in State MHQP Survey
January 28, 2020
At NEQCA, we recognize that healthcare is not just a "service industry." At its core, it's a patient-centered experience industry. From the moment patients enter our offices, they are placing their lives and trust in the hands of their physicians. To evaluate where our physicians rank on providing quality patient experiences, we turn, in part, to Massachusetts Health Quality Partners (MHQP) survey results. This yearly assessment is informed by patient feedback on physicians in the areas of communication, integration of care, organizational access and self-management support.
In 2019, our adult practices ranked as the #1 network in 5 of 7 categories including Integration of Care, Knowledge of Patient, Office Staff, Organizational Access and Self-Management Support. Additionally, out of 12 physician organizations in Massachusetts, NEQCA was ranked second only to Reliant Medical Group for Willingness to Recommend, a standard measure similar to the Net Promoter Score (NPS). NEQCA also ranked first in several Pediatric practices including Organizational Access, Office Staff and Integration of Care.
Year after year, our Network continues to show improvement in patient provided quality scores. For Adults, we ranked first in 5 measures in 2019 as compared to 2 measures in 2018 and one measure in 2017. Congratulations to the following NEQCA practices who were recognized by MHQP as high performers:
- Reading Pediatric Associates, PC: "Top Overall Performer" among Massachusetts pediatric primary care practices, with distinctions in "Ease of Access to Care" and "Office Staff Professional Excellence."