NOTICE (Updated 2/22/22): It is required that clinicians use a HIPAA compliant telehealth platform.  Although Federal requirements have been lifted through the end of the public health emergency, there are different requirements from commercial payers.  Our largest commercial payer, Blue Cross Blue Shield of Massachusetts, requires a HIPAA compliant platform and they will perform audits.  Any practice not using a HIPAA compliant platform is at risk and should plan to convert to a different platform.


Our Network, in coordination with Tufts Medical Center and Tufts Medicine is offering Network practices the opportunity to provide telehealth services. Interested providers will receive training and support to successfully conduct virtual visits with their patients.


NEW: Medical Office Safety Guide for Virtual Visits


HHS Telehealth Expansion for Certain COVID-19 Care Across State Lines - On December 3, the Department of Health and Human Services (HHS) announced an expansion of telehealth policy that would allow physicians and other providers to administer certain COVID-19-related services via telehealth across state lines.The covered countermeasures are specific to COVID-19 care and include, for example, diagnostic tests that received emergency use authorization from the FDA or antivirals, drugs, or biologics to treat, prevent, cure, or limit the harm of COVID-19. Notably, the amendment preempts state laws prohibiting telehealth across state lines. 

Telehealth Resource Guide and Appendix

Use this guide, developed by NEQCA's Medical Directors and Practice Performance Team, to evaluate the telehealth operations at your Practice. 

  • NEQCA has collected available patient-facing Telehealth Guides for several EMRs and Telehealth Platforms. Practices may reference them as needed.

Coding and Billing for Telehealth

Clinical Resources

Operational Resources

For Patients

American Well (Amwell) Resources

  • Using American Well (Amwell) Telehealth FAQ
  • Tutorials for Providers

    How to schedule an appointment

    Tutorials for Patients

    • VIDEO: Installing Amwell smartphone (Android/iPhone/iPad) app

    • VIDEO and Documentation: Using Amwell on a desktop/laptop with webcam, microphone and speaker

    Webinars and Presentations

    Tips for Telehealth Success with Drs. Davis Bu (Adult PCP), Sheila Morehouse (Pediatric PCP) and Bindiya Thakkar (Endocrinologist): Webinar - April 15, 2020