Arcadia Population Health

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NEQCA’s population health management programs – such as pharmaceutical cost management and care management support for high-risk patients – have delivered quantifiable benefits for both patients and providers since 2009.

The NEQCA Board of Trustees unanimously voted in 2019 to enhance our Network’s capability to excel in value-based care by adopting the Arcadia population health management platform.

The decision to choose Arcadia followed a comprehensive multi-year review of leading population health tools. Headquartered in Massachusetts, Arcadia has experience connecting to many of the electronic health records in use throughout our Network, including Epic.  Arcadia offers a suite of tools to help us aggregate, analyze and act on data at the point-of-care in ways that will positively impact patients and drive contract value. Additionally, Arcadia is nationally recognized for its best-in-class customer service.

Building a robust platform

NEQCA, in collaboration with representatives from our Local Care Organizations (LCOs), has made great strides on its Arcadia implementation journey.  Workgroups have focused on different aspects of the Arcadia adoption, including Care Management, Quality, Data Integration and Reporting.

How Arcadia helps primary care physicians

  • Brings together claims and EHR data
  • Shows summary of performance on each metric
  • Enables comparison to peers
  • Allows drill-down to patient lists to identify and address gaps
    • Quality metrics
    • Risk adjustment
  • Easy access to care management
  • Automated outreach to groups of patients via text and phone
  • Pre-visit planning

How Arcadia helps Local Care Organizations

  • Enables assessment of LCO performance within the NEQCA Network and practice performance within each LCO
  • Helps identify areas of focus for LCOs and individual practices
  • Equips PCPs with patient-level information previously unavailable to them
  • Much shorter claims lag and availability of EHR data reduce discrepancies


Now On Demand: Arcadia Training Videos and Documentation

NEW: Our team has developed resources to help train your staff. Please click the links below to watch the trainings. In the description of each video you will find corresponding documentation, as it becomes available.

Note: These videos are password protected. Please reach out to your NEQCA Practice Quality Associate (PQA) for more information. 

Introduction to Quality in Arcadia


Arcadia training for LCO Leaders

All LCO Medical Directors and Administrators are strongly encouraged to participate in the Arcadia training sessions outlined below. Each unit will include:

  • Overview of functionality/navigation,
  • Review of pre-developed reports/lists, and
  • Performing real-time “self-study” using use-case scenarios

Note: Password protected recordings of the training sessions are available and will be linked to the session title when available.


Arcadia Training – LCO Leaders

Description of Training Session

Session 1 (Morning option)

Session 2 (Midday option)

Overview and Introduction into Cost and Utilization

Review Avoidable ED Visits and Readmission; Accessing Membership Rosters


Wednesday, March 31


Thursday, April 1


Quality Measures

Review overall performance and how to identify gaps

Wednesday, April 14


Friday, April 16


Operational Tools

Review helpful operational tools at the patient and practice level

Wednesday, April 28


Thursday, April 29


Reviewing the ‘New’ Standard Reporting Package

Review how the look and distribution of the Standard Reporting Package will change

Scheduling Conflict


Thursday, May 13


Care Management

Review Care Management workflow and how to access completed assessments

Wednesday, May 26


Thursday, May 27


Practice Training Review

Practice Training Overview

(Training #1 Quality and Practice Logistics)

Wednesday, June 9


Thursday, June 10


First 2021 Standard Reporting Package

Recording & Presentation

Review the 2020 year-end and first 2021 Standard Reporting Package

Wednesday, June 23


NEW DATE: Friday, June 25


(previously Thursday, June 24,12-1 p.m.)

Risk Adjustment

Review LCO and Provider Level reporting options

Wednesday, June 30


Thursday, July 1